In the forklift truck industry, managing service requests, breakdowns, inspections, and planned maintenance across multiple clients and depots can become a logistical headache. That’s where Field Service Management (FSM) tools, like ConnectFSM, step in to simplify and streamline operations.
Why Forklift Truck Companies Need FSM
Whether you’re a dealer servicing a fleet of customer forklifts or an internal maintenance team looking after a warehouse’s own equipment, the operational challenges are the same:
Scheduling regular LOLER inspections
Prioritising emergency call-outs
Managing parts inventory
Coordinating engineers across regions
Manual systems or outdated software can’t keep up with these demands, leading to missed jobs, compliance risks, and frustrated clients.
Key Benefits of FSM Tools for Forklift Businesses
1. Intelligent Job Scheduling
Assign the right engineer to the right job, based on skill set, location, and availability. Emergency breakdowns can be slotted in with minimal disruption.
2. Integrated LOLER Compliance
Plan recurring LOLER checks and link digital certificates directly to asset records. FSM tools help ensure no inspection is missed and everything is audit-ready.
3. Asset & Service History Tracking
Maintain a full service history for each forklift, ideal for spotting recurring faults, warranty claims, or when selling used equipment.
4. Mobile Access for Engineers
With mobile apps, field engineers can view jobs, upload photos, capture digital signatures, and complete paperwork on-site, cutting admin time and boosting professionalism.
5. Real-Time Customer Updates
Keep customers in the loop with live job tracking, automatic notifications, and digital reports, all branded to your company.
6. Invoicing & Quoting Made Simple
Quickly generate quotes and invoices based on job time, parts used, or service level agreements, saving time and speeding up cashflow.
Forklift Specialists Using FSM See Real Results
Businesses that adopt FSM systems report:
A 30–50% increase in jobs completed per day
Fewer missed inspections
Greater customer satisfaction due to improved communication
Reduction in fuel and travel costs with smarter route planning
Why ConnectFSM?
ConnectFSM is purpose-built to support equipment-heavy service businesses like yours. With support for multi-depot setups, custom inspection templates, and integration with accounting tools like Xero, it’s a smart investment in operational efficiency.
Ready to see what FSM can do for your forklift operation?
Book a free ConnectFSM demo and discover how to take your business to the next level.